These terms apply to orders placed on resilienceboxes.co.uk. Resilience UK is a trading name of HS 5001 Limited, a company registered in England and Wales with company number 12008281. Registered office: The Hart Shaw Building, Europa Link, Sheffield S9 1XU. References to "we" and "us" mean HS 5001 Limited.
When you place an order you will receive an order reference. Payment is taken by PayPal. A contract is formed when we email to confirm dispatch. Prices are in pounds sterling and include VAT where applicable.
We deliver to UK mainland addresses. Orders are shipped within 48 hours by Royal Mail Tracked 48. Delivery is £7.95, free on orders over £250. For the Scottish Highlands and islands, Northern Ireland and BFPO please contact us before ordering. If we have not yet received payment for an order we will contact you before dispatch.
You may cancel your order within 14 days of receiving it, without giving a reason, by emailing us. Return the goods unused within 14 days of cancelling and we will refund the price and the standard delivery charge within 14 days of receiving them back. You pay the cost of returning goods unless they are faulty. For health and hygiene reasons, food, water, first aid and hygiene items cannot be returned once their seals are opened.
If anything arrives faulty or damaged, tell us within 30 days and we will replace or refund it. This does not affect your statutory rights.
Boxes contain food. The food rations contain wheat and may contain traces of milk and soya. Haribo contains gelatine. Full allergen information is printed with each box and is available from us before you order.
Shelf lives shown are typical. Your contents card shows the date on each item in your box. Brands may be substituted for an equivalent of the same or better specification where stock is short.
Optional extras marked as sent while stock lasts are supplied subject to availability. If we cannot supply one we will tell you and refund its price in full within 24 hours; the rest of your order is sent as normal.
Our boxes are built around the items on the UK government's Be Ready checklist. We are an independent business and are not affiliated with or endorsed by the government.
These terms are governed by the law of England and Wales.
Questions: hello@resilienceboxes.co.uk